Communication is an important factor making a difference between achieving success or failing. Nowadays that companies and organizations are increasingly dealing with foreigners as members of the staff and as customers, the ability to communicate, negotiate and effectively work with people from other cultures is vital.
East-West Support will assist you with the wide range of intercultural communication aspects.
• Information consulting and communication advice
Language and culture are traditionally considered being keywords in communication, but we focus primarily on the personal characteristics necessary to develop both equal and effective relationships with people of different background. Those basic requirements for successful intercultural communication are sensitivity and self-consciousness: the understanding of other behaviors and ways of thinking as well as the ability to express one's own point of view in a transparent way with the aim to be understood and respected by staying flexible where possible, and being clear where necessary. A balance between four parts - knowledge, empathy, self- confidence and cultural identity – achieved through our training program will provide you with skills and techniques necessary for your international carrier. In order to meet the needs of the customer most closely the personalized program based on the results of an interview is developed.
• Contract management and administration
Contract management or/and contract administration is a powerful communication tool with your customers, vendors, partners, or employees. It functions as a frame of reference regarding the scope of project, the specifications, the agreed commercial conditions, the risks and much more. Contract management includes negotiating the terms and conditions in contracts and ensuring compliance with the terms and conditions, as well as documenting and agreeing on any changes or amendments that may arise during its implementation or execution. It can be summarized as the process of systematically and efficiently managing contract creation, execution, and analysis for the purpose of maximizing financial and operational performance and minimizing risk. The personnel involved in Contract Administration required to negotiate, support and manage effective contracts, which are also equally understood and maintained by your international partners, are expensive to train and retain. The East-West Support experts balance out the ease of manageability versus the coverage of all possible risks and the necessary level of detail, as well as the culture-specific flexibility level.
• Conflict resolution and intercultural
Team members work in increasingly diverse environments: in terms of age (there are more older workers), gender (women are now active participants of the employment market), ethnicity (due to the global mobility), language (speaking different languages is no longer considered to be elitair), education (complex challenges demand cooperation of people with different background) etc. Beyond these differences, there are also deeper cultural differences that influence the way conflict is approached. Though in theory through the interdependency of the parts greater productivity is achieved by the whole, many face less positive experience in real world. One reason that teams fail to meet performance expectations is their paralysis through unresolved conflict. Our approach based on non-violent communication model focuses on the impact of culture on the prevention and resolution of conflict in teams. We assist teams to develop culturally distinct pathways to communicate, problem solve, make decisions, and resolve conflict by passing through four distinct development phases: 'forming', 'storming', 'norming' and 'performing'.
• Interpreting and translation services
As an integral part of our services we provide you with both written as oral (including simultaneous) translations. EWS works with a group of professional and qualified translators and forms the contact point for interpreting and translation services in Russian, Ukrainian, Polish, Dutch and English languages as well as multilingual translation. All interpreters and translators are bound by confidentiality. Drafting of contracts in accordance with legislative systems of both the Netherlands and the country of destination, professional interpreters’ / translators’ assistance form an important part of our services. If the customer requests it, we provide legalized translations. We also offer personal interpreter support to Russian-, Ukrainian-, Polish- or English-speakers (also abroad) to discussions, negotiations, courses, conferences, trade shows or tours. All the interpreters have good knowledge of the facts, so they can “translate” the culture and mentality of the counterpart.